Discover a Career with Link Manufacturing, Ltd.

Discover a Career with Link Manufacturing, Ltd.
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Customer Service Representative

Join Our Team as a Customer Service Representative at Link Manufacturing, Ltd. in Sioux Center IA!

Are you a motivated individual with a passion for providing top-notch customer service? Do you thrive in a fast-paced environment and enjoy helping customers find solutions to their needs? If so, we want you to join our team at Link Manufacturing, Ltd. in Sioux Center IA as a Customer Service Representative!

As a Customer Service Representative at Link Manufacturing, Ltd., you will be responsible for assisting customers with their inquiries, providing product information, processing orders, and ensuring overall customer satisfaction. You will have the opportunity to work with a talented team, gain valuable experience in the manufacturing industry, and make a positive impact on our customers' experience.

Key Responsibilities:

• Provides efficient customer service support for all product lines through phone sales, email, order entry, EDI, service parts operations, and order status inquiries.
• Assists in supporting the field sales staff and serves as a liaison between sales and operations.
• Assures communications internally, regarding phone activities and inter-office information.
• Reviews, enters, and makes recommendations for part prices and customer price files.
• Assists sales efforts with designated products.
• Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications:

• Strong customer service skills.
• Strong organizational skills to be able to multitask effectively and work under changing priorities.
• Proficient verbal and written communication skills to understand and fulfill the needs of customers.
• Problem solving and technical skills to troubleshoot product related questions.
• Bachelor’s Degree in a technical or business field preferred and/or two years of order entry and customer care experience.

About Us:

Link Manufacturing Ltd. is a leading manufacturer and supplier of innovative suspension products for the heavy-duty trucking industry. We are dedicated to providing our customers with the highest quality products and exceptional service. At Link Manufacturing Ltd., we believe in investing in our employees and providing them with opportunities for growth and advancement

Join our team at Link Manufacturing, Ltd. and be a part of a company that values teamwork, creativity, and continuous improvement. Apply today and start your career as a Customer Service Representative with us!

Link is an Equal Opportunity Employer and is committed to workforce diversity.

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